9th IEEE International Conference on Collaborative Computing: Networking, Applications and Worksharing

Research Article

Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises

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  • @INPROCEEDINGS{10.4108/icst.collaboratecom.2013.254066,
        author={Hilda Tellioglu and Simon Diesenreiter},
        title={Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises},
        proceedings={9th IEEE International Conference on Collaborative Computing: Networking, Applications and Worksharing},
        publisher={ICST},
        proceedings_a={COLLABORATECOM},
        year={2013},
        month={11},
        keywords={awareness enterprise 20 distributed software development cooperative work cscw},
        doi={10.4108/icst.collaboratecom.2013.254066}
    }
    
  • Hilda Tellioglu
    Simon Diesenreiter
    Year: 2013
    Enterprise 2.0 in Action: Potentials for Improvement of Awareness Support in Enterprises
    COLLABORATECOM
    IEEE
    DOI: 10.4108/icst.collaboratecom.2013.254066
Hilda Tellioglu1,*, Simon Diesenreiter1
  • 1: Vienna University of Technology, Institute of Design and Assessment of Technology, Multidisciplinary Design Group
*Contact email: hilda.tellioglu@tuwien.ac.at

Abstract

In this paper we investigate conceptually and empirically in a software development company whether Enterprise 2.0 components contain awareness mechanisms. As a result, we introduce additional mechanisms to take the first step to improve awareness in complex cooperative work environments. After a short introduction to the concepts awareness, awareness mechanisms, and Enterprise 2.0 we describe a case study to find out patterns of awareness in collaborative work processes and the missing awareness support. We approach the problem by trying to understand which Enterprise 2.0 components are related to which awareness mechanisms, and to which degree Enterprise 2.0 fulfills awareness requirements of complex collaborative work. Our study results in the identification of two different categories: system- and user-related awareness mechanisms. Authoring, links, and tags -- assisting user-related mechanisms -- are very powerful to create context and capture collective knowledge. To support this, we introduce additional awareness mechanisms like enter, annotate, rate, share, reference, select, mark, and label, to show how these three components can be implemented in enterprises. By doing so, we present the potential of Enterprise 2.0 to support awareness in cooperative work. The new map of awareness mechanisms to Enterprise 2.0 inform not only the developers of tools supporting (aware) collaboration but also practitioners working in teams to define their requirements to such tools.