Proceedings of the 4th International Conference on Modern Education and Information Management, ICMEIM 2023, September 8–10, 2023, Wuhan, China

Research Article

The Effect of Emotional Labor on Work Engagement among Young Administrative Teachers in Private Universities: a Moderated Mediation Model

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  • @INPROCEEDINGS{10.4108/eai.8-9-2023.2340041,
        author={Haiying  Zeng and Xiaoyuan  Jia and Xiangkuan  Zeng},
        title={The Effect of Emotional Labor on Work Engagement among Young Administrative Teachers in Private Universities: a Moderated Mediation Model},
        proceedings={Proceedings of the 4th International Conference on Modern Education and Information Management, ICMEIM 2023, September 8--10, 2023, Wuhan, China},
        publisher={EAI},
        proceedings_a={ICMEIM},
        year={2023},
        month={11},
        keywords={emotional labor job satisfaction work engagement teachers private universities},
        doi={10.4108/eai.8-9-2023.2340041}
    }
    
  • Haiying Zeng
    Xiaoyuan Jia
    Xiangkuan Zeng
    Year: 2023
    The Effect of Emotional Labor on Work Engagement among Young Administrative Teachers in Private Universities: a Moderated Mediation Model
    ICMEIM
    EAI
    DOI: 10.4108/eai.8-9-2023.2340041
Haiying Zeng1,*, Xiaoyuan Jia1, Xiangkuan Zeng2
  • 1: South China Business College Guangdong University of Foreign Studies
  • 2: Guangdong Medical University
*Contact email: ha1ying@163.com

Abstract

The effect of emotional labor on work engagement was explored in the research. Also, the mediating role of job satisfaction and the moderating influence of perceived organizational support in the relationship are tested. Between January and May 2023, a set of self-report questionnaires was completed online by 392 young administrative teachers from private universities in Guangdong, China. The results revealed that surface acting inversely predicted work engagement while deep acting had a significant positive effect on work engagement. The mediation model test and the moderated mediation analyses were conducted through PROCESS macro program for SPSS. It turned out that job satisfaction directly correlated with work engagement and partially mediated the effect of surface acting/deep acting on work engagement. Perceived organizational support was found to moderate the effect of surface acting on work engagement, and the mediation impact of job satisfaction on the relationship between deep acting was moderated by perceived organizational support. The findings expand our knowledge regarding the effect of emotional labor on job satisfaction, work engagement and enriches our understanding of the effect of perceived organizational support on those emotional labor. Implications and recommendations for education field and further study have been offered in the end.