Research Article
Accessibility of Public Service Programs and Infrastructure for Disability Inclusive Development in Malang City (Study at Dinas Sosial, Pemberdayaan Perempuan, Perlindungan Anak, Pengendalian Penduduk, and Keluarga Berencana Kota Malang)
@INPROCEEDINGS{10.4108/eai.30-10-2024.2354752, author={Mochamad Chazienul Ulum and Nisrina Nasithah and Izzatul Maulidiyah and Intan Ardheliya and Intan Yoviranita Putri and Arina Bintan Lubya and Putrianti Adinda Salsabila and Chindy Martha Chairutullah and Arum Melani Putri}, title={Accessibility of Public Service Programs and Infrastructure for Disability Inclusive Development in Malang City (Study at Dinas Sosial, Pemberdayaan Perempuan, Perlindungan Anak, Pengendalian Penduduk, and Keluarga Berencana Kota Malang)}, proceedings={Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia}, publisher={EAI}, proceedings_a={ICOPAG}, year={2025}, month={5}, keywords={disability accessibility public services}, doi={10.4108/eai.30-10-2024.2354752} }- Mochamad Chazienul Ulum
Nisrina Nasithah
Izzatul Maulidiyah
Intan Ardheliya
Intan Yoviranita Putri
Arina Bintan Lubya
Putrianti Adinda Salsabila
Chindy Martha Chairutullah
Arum Melani Putri
Year: 2025
Accessibility of Public Service Programs and Infrastructure for Disability Inclusive Development in Malang City (Study at Dinas Sosial, Pemberdayaan Perempuan, Perlindungan Anak, Pengendalian Penduduk, and Keluarga Berencana Kota Malang)
ICOPAG
EAI
DOI: 10.4108/eai.30-10-2024.2354752
Abstract
The state’s obligation includes providing public services that meet the needs of its people, including infrastructure and human resources development. Public facilities need to be accessible to all, including people with disabilities. However, awareness of the needs and rights of people with disabilities remains low among local government officials and the public. This research focuses on the Public Service Accessibility Process for Disability Inclusive Development by Dinas Sosial P3AP2KB Malang City, based on the Disability Inclusion Guideline (2020), which emphasizes non-discrimination, awareness, accessibility, participation, and stakeholder participation. The research method applied in this study is Systematic Literature Review (SLR); it was concluded that Malang City aims to create an inclusive environment for persons with disabilities by applying these principles despite ongoing infrastructure challenges. The government seeks to improve accessibility, encourage public awareness, and foster collaboration to empower persons with disabilities.
