Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education

Dedi Amrizal; Syawal Gultom; Darwin Darwin; Yusriati Yusriati

Proceedings of the 9th Annual International Seminar on Transformative Education and Educational Leadership, AISTEEL 2024, 24 September 2024, Medan, North Sumatera Province, Indonesia

Research Article

Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education

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@INPROCEEDINGS{10.4108/eai.24-9-2024.2353263,
    author={Dedi  Amrizal and Syawal  Gultom and Darwin  Darwin and Yusriati  Yusriati},
    title={Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education},
    proceedings={Proceedings of the 9th Annual International Seminar on Transformative Education and Educational Leadership, AISTEEL 2024, 24 September 2024, Medan, North Sumatera Province, Indonesia},
    publisher={EAI},
    proceedings_a={AISTEEL},
    year={2024},
    month={12},
    keywords={academics academic services monitoring evaluation student satisfaction},
    doi={10.4108/eai.24-9-2024.2353263}
}

Dedi Amrizal
Syawal Gultom
Darwin Darwin
Yusriati Yusriati
Year: 2024
Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education
AISTEEL
EAI
DOI: 10.4108/eai.24-9-2024.2353263

Dedi Amrizal¹^,*, Syawal Gultom², Darwin Darwin², Yusriati Yusriati³

1: Faculty of Social Science and Political Science,Universitas Muhammadiyah Sumatera Utara, Jalan Captain Mukhtar Bashri No. 3, Medan, Indonesia
2: Education Management Study Program, Postgraduate, Universitas Negeri Medan, Jalan William Iskandar Study Program.V, Kenagan Baru, Kec. Percut Sei Tuan, Deli Serdang Regency, Indonesia
3: Faculty of Teacher Training and Education, Universitas Muhammadiyah Sumatera utara, Medan, Jalan Captain Mukhtar Bashri No. 3, Medan, Indonesia

*Contact email: dediamrizal@umsu.ac.id

Abstract

This research aims to develop the characteristics of physical evidence, reliability, responsiveness, assurance, and empathy in a model for monitoring and evaluating student satisfaction. To test the effectiveness of academic service characteristics developed to increase student satisfaction. This research uses the ADDIE method. The subjects of this research are students. Meanwhile, the N-Gain test involves lecturers and staff. The data collection techniques used were observation, interviews and questionnaires. The initial research instruments, FGD and N-Gain Test were validated by LLDIKTI facilitators. The research results show that the development of academic service characteristics in the implementation of student satisfaction monitoring and evaluation provides perfection in the academic service database in the implementation of evaluation stages in PPEPP. Furthermore, the n-gain test proves that the developed characteristics are effective in implementation.

Keywords: academics academic services monitoring evaluation student satisfaction

Published: 2024-12-27
Publisher: EAI

: http://dx.doi.org/10.4108/eai.24-9-2024.2353263

Analysis of the Development of Academic Service Characteristics in the Monitoring and Evaluation of Student Satisfaction in Higher Education

Abstract

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