The Effect of Theory U-Based Training Model on Improving Librarian Competence in the Digital Era: A Case Study in Private University Libraries in Medan City

This study aims to examine the influence of TheoryU-based training model on improving the competence of librarians of Private Universities in Medan City in the digital era. The research was carried out using quantitative and qualitative approaches, involving 30 librarians at the Medan City Private University Library. Data were collected through observations, interviews and questionnaires. The results of the study show that the training model based on Theory U has a positive effect on improving the competence of librarians of Private Universities in Medan City both in terms of technical competence, social competence and emotional competence. Quantitative analysis shows: 1) technical competence: there is an increase in competence by 14.7% (from 3.75 to 4.30) with a significance p < 0.05, 2) social competence: there is an increase in competence by 12.1% (from 3.88 to 4.35) with a significance p < 0.05, 3) emotional competence: there is an increase in competence by 10% (from 3.60 to 3.96) with a significance p < 0.05. Qualitative analysis showed that: 1) technical competence: there was an increase in the ability to use digital technology, search, evaluation and information management, 2) social competence: there was an increase in the ability to communicate, collaborate and provide customer service, 3) emotional competence: there was an increase in self-awareness, emotion management, stress coping skills and learning motivation.