Analysis of Quality Service System on Postgraduate School of Universitas Negeri Medan Oriented to Integrity Zone Worksheet

Academic services in higher education are educational services that are directly related to students as primary customers. Several factors that affect the quality of academic services include learning facilities and the performance of Study Program staff that have not been in accordance with student expectations. Current problems in academic services include financial constraints, shortage of manpower, and limited educational space. Academic information systems can help facilitate the process of managing academic and non-academic data and data integration in higher education. This study aims to obtain a quality management model at the Postgraduate School (PS) of Universitas Negeri Medan (Unimed). Through this study, it is expected to obtain a quality management model for academic services based on the determination of integrity zones determined by the Ministry of Administrative and Bureaucratic Reform. Several types of instruments that have been developed in this study to measure the achievements of this study are Instruments to achieve service quality indicators based on the Integrity Zone (ZI) have also been prepared in accordance with the characteristics of the Postgraduate School of Unimed. Data collection of types and standards of academic services for PS Unimed students is also carried out to obtain a measure of quality that has been running.