Research Article
ERP System Success Analysis Based on SAP Applications Using Success System Information Model: Case Study PT. Adelphi Transasia Indonesia
@INPROCEEDINGS{10.4108/eai.20-1-2018.2281885, author={Setyani Dwi Lestari and Fanny Kurniawan and Wendi Usino}, title={ERP System Success Analysis Based on SAP Applications Using Success System Information Model: Case Study PT. Adelphi Transasia Indonesia}, proceedings={Proceedings of the 1st Workshop on Multidisciplinary and Its Applications Part 1, WMA-01 2018, 19-20 January 2018, Aceh, Indonesia}, publisher={EAI}, proceedings_a={WMA-1}, year={2019}, month={9}, keywords={erp systems based on sap application success model information system structural equation modelling}, doi={10.4108/eai.20-1-2018.2281885} }- Setyani Dwi Lestari
Fanny Kurniawan
Wendi Usino
Year: 2019
ERP System Success Analysis Based on SAP Applications Using Success System Information Model: Case Study PT. Adelphi Transasia Indonesia
WMA-1
EAI
DOI: 10.4108/eai.20-1-2018.2281885
Abstract
This study aims to analyze the successful application of ERP systems based on SAP Applications in PT. Adelphi TransAsia Indonesia using the successmodel of DeLone & McLean information system consisting of system quality,information quality, service quality, user satisfaction, and net benefits. Dataretrieval in this study was conducted through questionnaires distributed to allemployees who in the process of working connected or using SAP applications. The analytical method used in this research is structural equation modeling usingSmart PLS Application Version 3.2.6. The conclusion of this research is Quality of System have positive and significant influence to User Satisfaction; Information Quality has positive but not significant effect to User Satisfaction; Service Quality has negative and insignificant effect to User Satisfaction and User Satisfaction has positive and significant impact to Net Benefit.