sis 18: e10

Research Article

The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery – A qualitative analysis

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  • @ARTICLE{10.4108/eai.2-12-2021.172361,
        author={Joshua Lee and Joon Soo Park and Kate N. Wang and Boxi Feng and Marc Tennant and Estie Kruger},
        title={The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery -- A qualitative analysis},
        journal={EAI Endorsed Transactions on Scalable Information Systems: Online First},
        volume={},
        number={},
        publisher={EAI},
        journal_a={SIS},
        year={2021},
        month={12},
        keywords={Telehealth, Oral Surgery, Oral and Maxillofacial Surgery, COVID-19},
        doi={10.4108/eai.2-12-2021.172361}
    }
    
  • Joshua Lee
    Joon Soo Park
    Kate N. Wang
    Boxi Feng
    Marc Tennant
    Estie Kruger
    Year: 2021
    The use of telehealth during the coronavirus (COVID-19) pandemic in oral and maxillofacial surgery – A qualitative analysis
    SIS
    EAI
    DOI: 10.4108/eai.2-12-2021.172361
Joshua Lee1,*, Joon Soo Park1,2,3, Kate N. Wang4,5, Boxi Feng1, Marc Tennant1, Estie Kruger1
  • 1: International Research Collaborative - Oral Health and Equity, The University of Western Australia, Crawley, Western Australia, Australia
  • 2: UWA Dental School, The University of Western Australia, Nedlands, Western Australia, Australia
  • 3: Division of Optometry - School of Allied Health, The University of Western Australia, Crawley, Western Australia, Australia
  • 4: School of Health and Biomedical Sciences, RMIT University, Bundoora, Victoria, Australia
  • 5: Pharmacy Department, Alfred Health, Melbourne, Victoria, Australia
*Contact email: joshuaminlee1@gmail.com

Abstract

Introduction: Telehealth usage increased especially in the coronavirus pandemic.

Objective: To determine whether oral and maxillofacial surgeons (OMS) believe that telehealth is an adequate substitute for in-person consultations.

Methods: OMS were interviewed. These were transcribed and themes and subthemes coded. Quotes were selected to create narratives about themes and subthemes and a frequency table generated.

Results: 20 OMS were interviewed. There were 200 positive, 215 negative, 9 neutral and 256 unstated comments. Major themes were diagnosis, accessibility, patient-centred care, technology and finances. 34 sub-themes were identified. OMS were most satisfied with accessibility and most dissatisfied with diagnosis.

Conclusion: OMS had mixed opinions regarding telehealth. While it can improve access, the technology, interventional capacity and diagnostic ability are limited. Face-to-face was preferred. Further studies are required to improve telehealth.