inis 15(5): e2

Research Article

How to Make Business Processes “Socialize”?

Download290 downloads
  • @ARTICLE{10.4108/eai.17-9-2015.150284,
        author={Zakaria  Maamar and Noura  Faci and Ejub  Kajan and Sherif  Sakr and Mohamed Boukhebouze and Ahmed  Barnawi},
        title={How to Make Business Processes “Socialize”?},
        journal={EAI Endorsed Transactions on Industrial Networks and Intelligent Systems},
        volume={2},
        number={5},
        publisher={EAI},
        journal_a={INIS},
        year={2015},
        month={9},
        keywords={Business process; Machine; Network; Person; Social relation; Task},
        doi={10.4108/eai.17-9-2015.150284}
    }
    
  • Zakaria Maamar
    Noura Faci
    Ejub Kajan
    Sherif Sakr
    Mohamed Boukhebouze
    Ahmed Barnawi
    Year: 2015
    How to Make Business Processes “Socialize”?
    INIS
    EAI
    DOI: 10.4108/eai.17-9-2015.150284
Zakaria Maamar1,*, Noura Faci2, Ejub Kajan3, Sherif Sakr4, Mohamed Boukhebouze5, Ahmed Barnawi6
  • 1: Zayed University, Dubai, U.A.E
  • 2: Claude Bernard Lyon 1 University, Lyon, France
  • 3: State University of Novi Pazar, Novi Pazar, Serbia
  • 4: University of New South Wales, Sydney, Australia & King Saud bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia
  • 5: CETIC, Charleroi, Belgium
  • 6: King Abdulaziz University, Jeddah, Saudi Arabia
*Contact email: zakaria.maamar@zu.ac.ae

Abstract

This paper presents an approach that builds upon social computing principles to make business processes “socialize”. First the approach identifies the main components of a business process that are task, person, and machine. A task is a work unit that forms with other tasks a business process and that a person and/or machine execute. Afterwards the approach enriches a business process with details captured from the (execution and social) relations that connect tasks together, persons together, and machines together. While execution relations are widely reported in the literature, there is a growing interest in studying the role of social relations in business processes. The approach uses social relations to build configuration network of tasks, social network of persons, and support network of machines. These networks capture the ongoing interactions that arise when business processes are executed. A system illustrating how these networks are developed is also demonstrated in the paper.