Intelligent Technologies for Interactive Entertainment. 8th International Conference, INTETAIN 2016, Utrecht, The Netherlands, June 28–30, 2016, Revised Selected Papers

Research Article

Supporting Group Reflection in a Virtual Role-Playing Environment

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  • @INPROCEEDINGS{10.1007/978-3-319-49616-0_30,
        author={Julia Othlinghaus and H. Hoppe},
        title={Supporting Group Reflection in a Virtual Role-Playing Environment},
        proceedings={Intelligent Technologies for Interactive Entertainment. 8th International Conference, INTETAIN 2016, Utrecht, The Netherlands, June 28--30, 2016, Revised Selected Papers},
        proceedings_a={INTETAIN},
        year={2017},
        month={1},
        keywords={Group reflection Role-play Intelligent support Serious games Multi-agent architecture Chat bots},
        doi={10.1007/978-3-319-49616-0_30}
    }
    
  • Julia Othlinghaus
    H. Hoppe
    Year: 2017
    Supporting Group Reflection in a Virtual Role-Playing Environment
    INTETAIN
    Springer
    DOI: 10.1007/978-3-319-49616-0_30
Julia Othlinghaus1,*, H. Hoppe1,*
  • 1: University of Duisburg-Essen
*Contact email: othlinghaus@collide.info, hoppe@collide.info

Abstract

This paper presents an approach to supporting group reflection in a virtual role-playing environment with intelligent support designed for the training customer complaint management in electronic shops. The single-player design involves a player and an AIML chat bot in a 2D web-based virtual environment. Building on this, a group reflection tool was designed, which is supposed be used in a training center environment. It features a dashboard design which includes different visualizations of player performance based on automated individual analyses of players’ communicative behavior, as well as enriched replays of their conversations, and the ability to make annotations. The separation of the application into the actual role-playing game and the group reflection tool is assumed to support the learning process of responding to customer complaints by changing perspective, receiving feedback, and recognizing different ways of problem solving.