casa 15(5): e1

Research Article

Managing flexible care with a context aware system for ageing-in-place

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  • @ARTICLE{10.4108/icst.pervasivehealth.2015.259229,
        author={Saskia Robben and Lilian Bosch and Pascal Wiggers and Jasmien Decancq and Marije Kanis},
        title={Managing flexible care with a context aware system for ageing-in-place},
        journal={EAI Endorsed Transactions on Context-aware Systems and Applications},
        keywords={(in)formal care, aging-in-place, older adults, assistive technologies, ambient assisted living (aal)},
  • Saskia Robben
    Lilian Bosch
    Pascal Wiggers
    Jasmien Decancq
    Marije Kanis
    Year: 2015
    Managing flexible care with a context aware system for ageing-in-place
    DOI: 10.4108/icst.pervasivehealth.2015.259229
Saskia Robben1,*, Lilian Bosch1, Pascal Wiggers1, Jasmien Decancq2, Marije Kanis1
  • 1: Amsterdam University of Applied Sciences
  • 2: Vrije Universiteit Brussel
*Contact email:


This paper describes the Care4Balance (C4B) system for better facilitating communication and task coordination between formal and informal caregivers, and older adults as care receivers. Field-tests with older adults (n=3) and user studies (n=9) were conducted to evaluate the system and the perceived usefulness of the system. A review of related work and the study findings show that (1) the perceived benefit for the older target group was very low. The main motivation for using the system was triggered by the perceived benefit for their closest informal caregivers; (2) Informal caregivers do not regularly seek help for themselves, and (3) Introducing a C4B-like system is more than solving hardware and usability issues. The study suggests that more flexibility in the organizational structure of formal care (in The Netherlands and beyond) is needed.