Research Article
Destination Attractiveness and Perceived Social Responsibility of Destination to building Tourist Satisfaction, Revisit Intention, and e-WOM
@INPROCEEDINGS{10.4108/eai.9-8-2022.2338633, author={Farah Putri Wenang Lusianingrum and Widya Nur Bhakti Pertiwi}, title={Destination Attractiveness and Perceived Social Responsibility of Destination to building Tourist Satisfaction, Revisit Intention, and e-WOM}, proceedings={Proceedings of the 5th International Conference on Economics, Business and Economic Education Science, ICE-BEES 2022, 9-10 August 2022, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICE-BEES}, year={2023}, month={11}, keywords={tourist satisfaction destination attractiveness revisit intention perceived destination social responsibility e-wom}, doi={10.4108/eai.9-8-2022.2338633} }- Farah Putri Wenang Lusianingrum
Widya Nur Bhakti Pertiwi
Year: 2023
Destination Attractiveness and Perceived Social Responsibility of Destination to building Tourist Satisfaction, Revisit Intention, and e-WOM
ICE-BEES
EAI
DOI: 10.4108/eai.9-8-2022.2338633
Abstract
Tourist satisfaction can provide support in controlling the market and developing tourist destinations in the future. The importance of tourist satisfaction provides an opportunity to study its predictors and consequences. Thus, this study aims to build a comprehensive model to study tourist satisfaction by revealing predictors, namely destination attractiveness and perceived social responsibility of the destination and its consequences, namely the revisit intention and e-WOM. This model will be tested with the PLS-SEM application. This study involved 248 respondents. The collection of research data uses a questionnaire distributed online to respondents. The study results show that destination attractiveness and perceived destination social responsibility can predict tourist satisfaction. Tourist satisfaction has fostered the revisit intention and provide positive e-WOM.