Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia

Research Article

System Quality, Information Quality, and Service Quality of Single Sign On (SSO) Information System at FISIP University of Diponegoro

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  • @INPROCEEDINGS{10.4108/eai.9-10-2020.2304746,
        author={Andi  Wijayanto and Primada Qurrota Ayun},
        title={System Quality, Information Quality, and Service Quality of Single Sign On (SSO) Information System at FISIP University of Diponegoro},
        proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2021},
        month={3},
        keywords={system quality information quality service quality single sign on},
        doi={10.4108/eai.9-10-2020.2304746}
    }
    
  • Andi Wijayanto
    Primada Qurrota Ayun
    Year: 2021
    System Quality, Information Quality, and Service Quality of Single Sign On (SSO) Information System at FISIP University of Diponegoro
    ICISPE
    EAI
    DOI: 10.4108/eai.9-10-2020.2304746
Andi Wijayanto1,*, Primada Qurrota Ayun1
  • 1: Universitas Diponegoro
*Contact email: andibilt@gmail.com

Abstract

This study aims to describe system quality, quality, information quality, and service quality in academic information systems through the implementation of Single Sign On (SSO) at the Faculty of Social and Political Sciences (FISIP), Diponegoro University. The research population is all SSO users at the Faculty of Social and Political Sciences (FISIP) Diponegoro University consisting of lecturers, educational staff and students. The sampling technique is carried out by purposive sampling with a sample size of 357 people. Methods of data collection using questionnaires, interviews, and documentation. The measurement scale uses a Liker scale. Data analysis using descriptive analysis. The results show that the system quality of the SSO Information System is quite good, but there are still aspects that need to be improved, especially the reliability aspect. The information system of SSO Diponegoro University has good quality information. The quality of SSO Services at Diponegoro University is considered quite good by its users. The study find several obstacles in implementing SSO.