Research Article
Public Policy Analysis: Problem Exploration and Recommendation to Public Service Innovation in Surakarta City Government
@INPROCEEDINGS{10.4108/eai.9-10-2020.2304737, author={R. Slamet Santoso and Dewi Rostyaningsih and Hesti Lestari}, title={Public Policy Analysis: Problem Exploration and Recommendation to Public Service Innovation in Surakarta City Government}, proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICISPE}, year={2021}, month={3}, keywords={policy analysis problem solutions public policy innovation}, doi={10.4108/eai.9-10-2020.2304737} }- R. Slamet Santoso
Dewi Rostyaningsih
Hesti Lestari
Year: 2021
Public Policy Analysis: Problem Exploration and Recommendation to Public Service Innovation in Surakarta City Government
ICISPE
EAI
DOI: 10.4108/eai.9-10-2020.2304737
Abstract
The bureaucracy has an important role in improving people's welfare, through the implementation of various public services. This study aims to analyze the policy of developing public service innovation in the Surakarta City Government, from problem identification to formulation of recommendations. The theory used is public policy analysis from E.S. Quade, using descriptive qualitative research methods, with data obtained from interviews, observations, and documentation. The results show the best alternatives: 1) Institutional and institutional arrangements that are capable of developing public service innovation, 2) Optimizing the implementation of public service innovation development policies (status quo), and 3) Developing cultural value change management in line with the development of public service innovation. Strategic recommendations for implementing the chosen alternatives are: 1) Establishing regulations for the development of innovation models; 2) Institutionalizing the development of public service innovations supported by authorities and resources; 3) Increase leadership commitment and appreciation to increase public service innovation; and 4) Build cooperation networks for the development of public service innovations. The implication of further research is to explore the leadership's commitment which is very important in the development of innovation in local government.