Research Article
Service Analysis at Investment and One-Stop Integrated Service and Labor Office (DPMPTSP Labor) Pekalongan Regency
@INPROCEEDINGS{10.4108/eai.9-10-2020.2304735, author={Susi Sulandari and Herbasuki Nurcahyanto and Aufarul Marom and Dyah Hariani}, title={Service Analysis at Investment and One-Stop Integrated Service and Labor Office (DPMPTSP Labor) Pekalongan Regency}, proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICISPE}, year={2021}, month={3}, keywords={innovation licensing human resources budget incentives}, doi={10.4108/eai.9-10-2020.2304735} }- Susi Sulandari
Herbasuki Nurcahyanto
Aufarul Marom
Dyah Hariani
Year: 2021
Service Analysis at Investment and One-Stop Integrated Service and Labor Office (DPMPTSP Labor) Pekalongan Regency
ICISPE
EAI
DOI: 10.4108/eai.9-10-2020.2304735
Abstract
Pekalongan local government through the Investment and One-Stop Integrated Service and Labor Office (DPMPTSP Labor) is currently actively implementing innovation. One of the innovations is the Integrated Licensing Information System of Pekalongan Regency which is abbreviated as SIP TENAN and Steady Entrepreneur Solutions (Shinta Sah Bu). This research goal is to define the service and examine the service quality in the DPMPTSP Labor Pekalongan Regency. It used the descriptive qualitative method. Moreover, the result showed that there are two models of DPMPTSP Labor Pekalongan Regency services those are manual and OSS (SIP TENAN, and SINTA SAH BU). The results revealed several service indicators in the DPMPTSP Labor Pekalongan Regency aren't maximal, those are the timeliness of services, and also there are shortages, especially in the Human Resources (HR) sector. The influencing factors found are the limitations of the person serving, the limited time, the social level of the society, the economic level, as well as the different levels of education. The advice can be given are, it needs Helpdesk personnel addition, more enhanced socialization of OSS, the addition of human resources, as well as to develop cooperation especially for the image design of the business locations' sector.
