Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia

Research Article

The Mediating Effect of Organizational Citizenship on the Relationship between Work-Life Balance and Intention to Leave

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  • @INPROCEEDINGS{10.4108/eai.9-10-2020.2304730,
        author={Nilawati  Fiernaningsih and Karisma Sri Rahayu and I Gusti Lanang Suta Artatanaya},
        title={The Mediating Effect of Organizational Citizenship on the Relationship between Work-Life Balance and Intention to Leave},
        proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2021},
        month={3},
        keywords={ocb gesca hotel},
        doi={10.4108/eai.9-10-2020.2304730}
    }
    
  • Nilawati Fiernaningsih
    Karisma Sri Rahayu
    I Gusti Lanang Suta Artatanaya
    Year: 2021
    The Mediating Effect of Organizational Citizenship on the Relationship between Work-Life Balance and Intention to Leave
    ICISPE
    EAI
    DOI: 10.4108/eai.9-10-2020.2304730
Nilawati Fiernaningsih1,*, Karisma Sri Rahayu1, I Gusti Lanang Suta Artatanaya2
  • 1: Politeknik Negeri Malang, Indonesia
  • 2: Politeknik Negeri Bali, Indonesia
*Contact email: nilafh@polinema.ac.id

Abstract

This research aimed to empirically examine the mediating effect of organizational citizenship behavior on the relationship between work-life balance and intention to leave in a hotel context through three hypotheses. The questionnaire technique collected data. Questionnaires were distributed to 209 employees of four-star and five-star hotels in the City of Malang, East Java, Indonesia. The data collected were analyzed by the structural equation model using the GeSCA software. Two hypotheses were accepted—one with a positive effect and the other with a negative effect—and one hypothesis was rejected. Work-life balance was a predominant factor that formed employees’ intention to leave the company at which they worked. Research findings help leaders understand conditions in the field regarding work-life balance, organizational citizenship behavior (OCB), and intention to leave. Leaders must encourage a balance between employees’ work and personal lives to foster employees’ OCB and minimize their intention to leave. This research found that OCB is a useful mediator variable. This indicates that when employees attain work-life balance, their intention to leave will decrease. In other words, when employees attain work-life balance, their organizational pride increases, and their intention to resign decreases.