Determinant of Public Service Innovation Capacity Development in Local Government

The target of bureaucratic reform is the improvement of public services, in line with the rapidly changing bureaucratic environment that demands more creative and innovative bureaucracies. This research analyzes the processes and determinants of capacity building for public service innovation in local governments. The better capacity for developing public service innovations is a very important factor in the success of bureaucratic reform. This research uses a qualitative method with a literature review approach of various journal publication articles, comparative analysis and formulating results. The main results of this research are strong leadership, policy and resource support, and institutional networks. The capacity of public service innovation guaranteed an improvement of the quality of public services and increasing public satisfaction with the performance of the bureaucracy. The formulation of the determinants of the development of the capacity for innovation in public services, along with the recommendation model proposed, can be used to increase bureaucratic awareness of the importance of an agile and innovative bureaucracy to in order to be a world-class bureaucracy. As a follow-up, it is still necessary to carry out further research, especially related to the aspects of value development or a culture of innovation in the bureaucracy.