Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia

Research Article

A Change in Tourism Management: New Normal Era in Riau Islands Province

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  • @INPROCEEDINGS{10.4108/eai.9-10-2020.2304726,
        author={Kismartini  Kismartini and Hartuti  Purnaweni and Titik  Djumiarti and Nurul  Khotimah},
        title={A Change in Tourism Management: New Normal Era in Riau Islands Province},
        proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2021},
        month={3},
        keywords={change management tourism management establishing a sense of urgency creating the guiding coalition},
        doi={10.4108/eai.9-10-2020.2304726}
    }
    
  • Kismartini Kismartini
    Hartuti Purnaweni
    Titik Djumiarti
    Nurul Khotimah
    Year: 2021
    A Change in Tourism Management: New Normal Era in Riau Islands Province
    ICISPE
    EAI
    DOI: 10.4108/eai.9-10-2020.2304726
Kismartini Kismartini1,*, Hartuti Purnaweni1, Titik Djumiarti1, Nurul Khotimah1
  • 1: Universitas Diponegoro
*Contact email: kismartini@live.undip.ac.id

Abstract

The impact of the Covid-19 pandemic has significantly been affected by various development sectors, and tourism was the biggest sector had dropped by Covid- 19. Change Management in tourism is needed for facing Covid-19 era and afterwards, therefore this study aims to analyze changes in tourism management in the Riau Islands Province. Phenomenology qualitative research approach used in this research, data analysis techniques with interactive models. The result shows the Riau Islands Province Government had begun to make changes in tourism management through establishing a sense of urgency, namely delivering the belief that the tourism sector must immediately rise considering that the economic wheels in the Riau Islands are greatly supported by the tourism sector. The Riau provincial government has also done creating the guiding coalition, which is an effort to analyze the Batam Tourism Polytechnic (BTP) in the management of the tourism sector. Then the last one is developing a vision strategy, which is related to continuing to promote tourism by making changes to tourist targets which are the Riau Islands Province during the pandemic. The recommendation from the researchers is the need to develop a vision and strategy in a systematic and structured manner by involving stakeholders with interest in development in the Riau Islands Province.