Research Article
Analysis of Outpatient’s Waiting Time and Patient’s Satisfaction at Dr M Djamil Hospital 2019
@INPROCEEDINGS{10.4108/eai.9-10-2019.2297161, author={Adila Kasni Astiena and Fadilla Azmi}, title={Analysis of Outpatient’s Waiting Time and Patient’s Satisfaction at Dr M Djamil Hospital 2019}, proceedings={Proceedings of the Third Andalas International Public Health Conference, AIPHC 2019, 10-11th October 2019, Padang, West Sumatera, Indonesia}, publisher={EAI}, proceedings_a={AIPHC}, year={2020}, month={7}, keywords={m djamil general hospital center outpatient satisfaction waiting time}, doi={10.4108/eai.9-10-2019.2297161} }- Adila Kasni Astiena
Fadilla Azmi
Year: 2020
Analysis of Outpatient’s Waiting Time and Patient’s Satisfaction at Dr M Djamil Hospital 2019
AIPHC
EAI
DOI: 10.4108/eai.9-10-2019.2297161
Abstract
Djamil Hospital is currently in the Type A category which is a national referral hospital. Data 9 of 10 patients waiting to wait more than 60 minutes. The purpose of this study was to determine the waiting time and patient satisfaction at the M. Djamil Hospital Polyclinic in 2019. This study used a qualitative method conducted in March - October 2019. This study was conducted on 10 polyclinic patients who will be interviewed to get information about their experience using Random Block Sampling. Data is collected through interviews, observations, and document review. The average waiting time for patients to receive doctor's services is 2 hours 11 minutes. Associated with a long waiting time makes patients wait dissatisfied. Based on the results of this data it can be concluded that the length of waiting time exceeds the predetermined standard (≤ 60 minutes).