Proceedings of 1st Workshop on Environmental Science, Society, and Technology, WESTECH 2018, December 8th, 2018, Medan, Indonesia

Research Article

Quality of Educational Services in Islam Perspective

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  • @INPROCEEDINGS{10.4108/eai.8-12-2018.2283982,
        author={Aldo Redho Syam and Syamsul  Arifin},
        title={Quality of Educational Services in Islam Perspective},
        proceedings={Proceedings of 1st Workshop on Environmental Science, Society, and Technology, WESTECH 2018, December 8th, 2018, Medan, Indonesia},
        publisher={EAI},
        proceedings_a={WESTECH},
        year={2019},
        month={6},
        keywords={quality of service educational institutions and islam},
        doi={10.4108/eai.8-12-2018.2283982}
    }
    
  • Aldo Redho Syam
    Syamsul Arifin
    Year: 2019
    Quality of Educational Services in Islam Perspective
    WESTECH
    EAI
    DOI: 10.4108/eai.8-12-2018.2283982
Aldo Redho Syam1,*, Syamsul Arifin1
  • 1: Universitas Muhammadiyah Ponorogo, Budi Utomo Street Number10, Ronowijayan, Siman, Ponorogo
*Contact email: jambaky@gmail.com

Abstract

This paper will discuss the quality of education services which is a guarantee of educational services in educational institutions by established standards and able to meet the desires of its customers. In growing the quality of education services, educational institutions should give prior strength to the importance of the variety of services to be provided to its customers. The quality of education services in question is to provide an optimal service model in meeting customer needs, wants, expectations and satisfaction. The quality model of service related to satisfaction is determined by the five elements of responsiveness, assurance, tangible, empathy and reliability. The concept of the quality of this educational service fundamentally shapes the attitudes and behaviors of service developers to provide a secure and fundamental form of service, to be assessed according to the quality of service received, as described in the Qur'an, Surah al-Baqarah, verse: 267.