Research Article
Public Satisfaction Index of Religious Education Services in Schools in West Java
@INPROCEEDINGS{10.4108/eai.8-10-2019.2294529, author={Saimroh Saimroh and Mulyana Mulyana and Abdul Basid and Sumarsih Anwar and Juju Saepudin and Neneng Habibah and Nursalamah Siagian and Ibnu Salman and Nur Alia}, title={Public Satisfaction Index of Religious Education Services in Schools in West Java}, proceedings={Proceedings of the First International Conference on Religion and Education 2019, INCRE, October 8 -- 10, 2019, Bintaro, Indonesia}, publisher={EAI}, proceedings_a={INCRE}, year={2020}, month={5}, keywords={satisfaction index religious education service public satisfaction}, doi={10.4108/eai.8-10-2019.2294529} }- Saimroh Saimroh
Mulyana Mulyana
Abdul Basid
Sumarsih Anwar
Juju Saepudin
Neneng Habibah
Nursalamah Siagian
Ibnu Salman
Nur Alia
Year: 2020
Public Satisfaction Index of Religious Education Services in Schools in West Java
INCRE
EAI
DOI: 10.4108/eai.8-10-2019.2294529
Abstract
In this paper, we present the results of a survey that measured the level of public satisfaction towards religious education services in schools. Dimensions of public services measured included: requirements, procedures or provisions, time of completion, costs, service products, competencies and behaviors of public service officers, complaint handling, and facilities. 400 students of senior high schools in West Java Province, along with 394 parents, were randomly selected as respondents for this survey using a multi-stage random sampling technique. The survey results found that the levels of student and parent satisfaction respectively achieved 77.70 and 73.32 on the scale 25-100. The service product obtained the highest level of student and parent satisfaction, while the aspects of service costs and facilities got the lowest scores.