Proceedings of the First International Conference on Religion and Education 2019, INCRE, October 8 – 10, 2019, Bintaro, Indonesia

Research Article

Public Satisfaction Index of Religious Education Services in Schools in West Java

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  • @INPROCEEDINGS{10.4108/eai.8-10-2019.2294529,
        author={Saimroh  Saimroh and Mulyana  Mulyana and Abdul  Basid and Sumarsih  Anwar and Juju  Saepudin and Neneng  Habibah and Nursalamah  Siagian and Ibnu  Salman and Nur  Alia},
        title={Public Satisfaction Index of Religious Education Services in Schools in West Java},
        proceedings={Proceedings of the First International Conference on Religion and Education 2019, INCRE, October 8 -- 10, 2019, Bintaro, Indonesia},
        publisher={EAI},
        proceedings_a={INCRE},
        year={2020},
        month={5},
        keywords={satisfaction index religious education service public satisfaction},
        doi={10.4108/eai.8-10-2019.2294529}
    }
    
  • Saimroh Saimroh
    Mulyana Mulyana
    Abdul Basid
    Sumarsih Anwar
    Juju Saepudin
    Neneng Habibah
    Nursalamah Siagian
    Ibnu Salman
    Nur Alia
    Year: 2020
    Public Satisfaction Index of Religious Education Services in Schools in West Java
    INCRE
    EAI
    DOI: 10.4108/eai.8-10-2019.2294529
Saimroh Saimroh1,*, Mulyana Mulyana1, Abdul Basid1, Sumarsih Anwar1, Juju Saepudin1, Neneng Habibah1, Nursalamah Siagian1, Ibnu Salman1, Nur Alia1
  • 1: Office of Religious Research and Development Ministry of Religious Affairs Jakarta, Jalan Rawa Kuning No. 6, Pulogebang, Cakung, East Jakarta, Indonesia 13950
*Contact email: saimroh@gmail.com

Abstract

In this paper, we present the results of a survey that measured the level of public satisfaction towards religious education services in schools. Dimensions of public services measured included: requirements, procedures or provisions, time of completion, costs, service products, competencies and behaviors of public service officers, complaint handling, and facilities. 400 students of senior high schools in West Java Province, along with 394 parents, were randomly selected as respondents for this survey using a multi-stage random sampling technique. The survey results found that the levels of student and parent satisfaction respectively achieved 77.70 and 73.32 on the scale 25-100. The service product obtained the highest level of student and parent satisfaction, while the aspects of service costs and facilities got the lowest scores.