Research Article
Factors Affecting Organizational Citizenship Behavior: A Literature Review
@INPROCEEDINGS{10.4108/eai.8-10-2018.2288740, author={Lila Bismala}, title={Factors Affecting Organizational Citizenship Behavior: A Literature Review}, proceedings={Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia}, publisher={EAI}, proceedings_a={ICEMAB}, year={2019}, month={10}, keywords={organizational citizenship behavior job satisfaction leadership organizational climate}, doi={10.4108/eai.8-10-2018.2288740} }- Lila Bismala
Year: 2019
Factors Affecting Organizational Citizenship Behavior: A Literature Review
ICEMAB
EAI
DOI: 10.4108/eai.8-10-2018.2288740
Abstract
This article aims to examine the factors that influence organizational citizenship behavior (OCB). OCB relates to the effort used by one employee to do extra things in the organization. OCB can influence organization performance and contribute to organizational successfulness. OCB includes organizational compliance, organizational loyalty and organizational participation. The factors that influence OCB are job satisfaction, leadership, and organizational climate. Through job satisfaction that is felt by employees, effective leadership, and a positive organizational climate, employees will be willing to do more than just formal tasks and deliver performance beyond organizational expectations.
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