Proceedings of the 1st Warmadewa International Conference on Science, Technology and Humanity, WICSTH 2021, 7-8 September 2021, Denpasar, Bali, Indonesia

Research Article

Legal Protection of Consumers Using Online Transportation Services

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  • @INPROCEEDINGS{10.4108/eai.7-9-2021.2318269,
        author={Juwenie Juwenie and Puput Priskila Parihala},
        title={Legal Protection of Consumers Using Online Transportation Services},
        proceedings={Proceedings of the 1st Warmadewa International Conference on Science, Technology and Humanity, WICSTH 2021, 7-8 September 2021, Denpasar, Bali, Indonesia},
        publisher={EAI},
        proceedings_a={WICSTH},
        year={2022},
        month={6},
        keywords={transportation;  protection;  consumer},
        doi={10.4108/eai.7-9-2021.2318269}
    }
    
  • Juwenie Juwenie
    Puput Priskila Parihala
    Year: 2022
    Legal Protection of Consumers Using Online Transportation Services
    WICSTH
    EAI
    DOI: 10.4108/eai.7-9-2021.2318269
Juwenie Juwenie1,*, Puput Priskila Parihala2
  • 1: Universitas Pamulang, Indonesia
  • 2: Lakeland University Japan, Japan
*Contact email: juwenimangiri94@gmail.com

Abstract

Transportation is one of the most important means of connecting in aspects of human life. The more developed the means of transportation, the easier it is to establish human relationships. This study aims to determine how the legal protection for consumers who are harmed by online transportation service companies and how the company's responsibility. against misuse of consumer personal data by drivers. This study uses data collection techniques through observation and interviews, the data obtained from the research is processed using quantitative analysis. The results show that the form of legal protection for consumers of online-based transportation according to transportation law in Indonesia from a civil perspective is Compensation. This provision of transportation responsibility can be used as an instrument of consumer protection using online transportation services.