Proceedings of the 5th International Conference on Applied Economics and Social Science, ICAESS 2023, 7 November 2023, Batam, Riau islands, Indonesia

Research Article

The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)

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  • @INPROCEEDINGS{10.4108/eai.7-11-2023.2342278,
        author={Lulu’ul  Munawarah and Rizki  Lanniari HS},
        title={The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)},
        proceedings={Proceedings of the 5th International Conference on Applied Economics and Social Science, ICAESS 2023, 7 November 2023, Batam, Riau islands, Indonesia},
        publisher={EAI},
        proceedings_a={ICAESS},
        year={2023},
        month={12},
        keywords={perceived usefulness perceived ease of use trust perceived risk intention to use},
        doi={10.4108/eai.7-11-2023.2342278}
    }
    
  • Lulu’ul Munawarah
    Rizki Lanniari HS
    Year: 2023
    The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)
    ICAESS
    EAI
    DOI: 10.4108/eai.7-11-2023.2342278
Lulu’ul Munawarah1, Rizki Lanniari HS1,*
  • 1: Politeknik Negeri Batam
*Contact email: rizkilanniari@polibatam.ac.id

Abstract

This research was conducted to find out whether the views of the people of Batam City about the benefits, ease of use, trust and risks of Go-Pay significantly affect their intention in using it. This study uses a quantitative method by distributing questionnaires to one hundred respondents using a non-probability sampling technique through a purposive method, and the data is then processed with the help of SPSS 24. The results of the study are obtained if the perceived benefits, ease of use, trust have a positive and significant effect on intention use of Go-Pay, the perceived risk have a negative effect on intention used of Go-Pay.