Research Article
The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)
@INPROCEEDINGS{10.4108/eai.7-11-2023.2342278, author={Lulu’ul Munawarah and Rizki Lanniari HS}, title={The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)}, proceedings={Proceedings of the 5th International Conference on Applied Economics and Social Science, ICAESS 2023, 7 November 2023, Batam, Riau islands, Indonesia}, publisher={EAI}, proceedings_a={ICAESS}, year={2023}, month={12}, keywords={perceived usefulness perceived ease of use trust perceived risk intention to use}, doi={10.4108/eai.7-11-2023.2342278} }- Lulu’ul Munawarah
Rizki Lanniari HS
Year: 2023
The Influence of Perceived Ease of Use, Perceived Usefulness, Trust and Perceived Risk on Intention to Use Go-Pay After Pandemic COVID-19 (Case Study on Gojek Application Users in Batam)
ICAESS
EAI
DOI: 10.4108/eai.7-11-2023.2342278
Abstract
This research was conducted to find out whether the views of the people of Batam City about the benefits, ease of use, trust and risks of Go-Pay significantly affect their intention in using it. This study uses a quantitative method by distributing questionnaires to one hundred respondents using a non-probability sampling technique through a purposive method, and the data is then processed with the help of SPSS 24. The results of the study are obtained if the perceived benefits, ease of use, trust have a positive and significant effect on intention use of Go-Pay, the perceived risk have a negative effect on intention used of Go-Pay.
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