Research Article
The Ubiquitous Device Transition Experience of the Mobile User
@INPROCEEDINGS{10.4108/eai.7-11-2017.2273587, author={Khalid Majrashi and Margaret Hamilton and Alexandra Uitdenbogerd}, title={The Ubiquitous Device Transition Experience of the Mobile User}, proceedings={14th EAI International Conference on Mobile and Ubiquitous Systems: Computing, Networking and Services}, publisher={ACM}, proceedings_a={MOBIQUITOUS}, year={2018}, month={4}, keywords={cross-platform ux ubiquitous ux interusability mobile ux}, doi={10.4108/eai.7-11-2017.2273587} }- Khalid Majrashi
Margaret Hamilton
Alexandra Uitdenbogerd
Year: 2018
The Ubiquitous Device Transition Experience of the Mobile User
MOBIQUITOUS
ACM
DOI: 10.4108/eai.7-11-2017.2273587
Abstract
It is now common for users to move from one device to another when interacting with a service that is available across platforms. In addition, not all usage contexts involve being seated, potentially leading to usability issues that have not been tested. In this study, we tested the transitioning experience of mobile users while interacting with cross-platform services, across different contextual settings (seated-moving, and seatedseated). Our study findings showed that in each test setting, users were sensitive to the same cross-platform user experience (UX) elements, such as consistency and fluency. However, the seated-moving setting consistently resulted in a larger number of inter-usability issues.
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