Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia

Research Article

The Use of Mediation as an Alternative in Banking Dispute Resolve

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  • @INPROCEEDINGS{10.4108/eai.6-3-2021.2306483,
        author={Ferroka  Ferroka and Rineke  Sara},
        title={The Use of Mediation as an Alternative in Banking Dispute Resolve},
        proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE  2021, March 6th 2021, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICLSSEE},
        year={2021},
        month={5},
        keywords={mediation; banking dispute resolution},
        doi={10.4108/eai.6-3-2021.2306483}
    }
    
  • Ferroka Ferroka
    Rineke Sara
    Year: 2021
    The Use of Mediation as an Alternative in Banking Dispute Resolve
    ICLSSEE
    EAI
    DOI: 10.4108/eai.6-3-2021.2306483
Ferroka Ferroka1,*, Rineke Sara1
  • 1: Doctoral of Law, Universitas Borobudur Jakarta
*Contact email: ferrokaunbor@gmail.com

Abstract

In dispute resolution, there are two settlement procedures, firstly, through litigation (court), and secondly, through non-litigation (outside court), which are known as alternative dispute resolution. One of the alternative forms of dispute resolution is mediation. In Indonesia, there are two models of mediation institutions, namely mediation institutions in court (litigation) and mediation institutions that are held outside the court (non-litigation) as part of an alternative method of dispute resolution. In dispute resolution of the banking world, there's known as banking mediation. Banking mediation is an alternative to banking dispute resolution, which is a simple, inexpensive, and fast way to resolve problems that occur between customers and banks. Also, the result of mediation, which is an agreement between the customer and the bank, is perceived as an effective form of problem-solving because both the customer's interests and the bank's reputation can be safeguarded.