The Role of TQM Approach in Indonesia Higher Education Quality Assurance

Steaven Octavianus; Reni Triposa; Dwi Sari; Yonathan Mononimbar; Teguh Parluhutan

Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia

Research Article

The Role of TQM Approach in Indonesia Higher Education Quality Assurance

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@INPROCEEDINGS{10.4108/eai.6-3-2021.2306449,
    author={Steaven  Octavianus and Reni  Triposa and Dwi Novita Sari and Yonathan Yakup Mononimbar and Teguh  Parluhutan},
    title={The Role of TQM Approach in Indonesia Higher Education Quality Assurance},
    proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE  2021, March 6th 2021, Jakarta, Indonesia},
    publisher={EAI},
    proceedings_a={ICLSSEE},
    year={2021},
    month={5},
    keywords={tqm; higher education; quality},
    doi={10.4108/eai.6-3-2021.2306449}
}

Steaven Octavianus
Reni Triposa
Dwi Novita Sari
Yonathan Yakup Mononimbar
Teguh Parluhutan
Year: 2021
The Role of TQM Approach in Indonesia Higher Education Quality Assurance
ICLSSEE
EAI
DOI: 10.4108/eai.6-3-2021.2306449

Steaven Octavianus¹^,*, Reni Triposa¹, Dwi Novita Sari¹, Yonathan Yakup Mononimbar¹, Teguh Parluhutan¹

1: Sangkakala Theological Seminary, Salatiga-Kopeng KM 7, Getasan, Semarang Districts, Central Java Indonesia

*Contact email: stev.oct@gmail.com

Abstract

The high expectation that Indonesian tertiary education graduates will be able to provide human resources is certainly a projection to face the demographic bonus in the future. Therefore, universities need to prepare the quality of their management. The TQM approach is a quality approach used in the internal quality assurance system of higher education institutions in Indonesia. The TQM approach is an approach that is oriented towards customer satisfaction and continuous improvement. In this system, universities prioritize continuous improvement and customer satisfaction. The estuary of this overall quality assurance lies in the implementation of a quality culture.

Keywords: tqm; higher education; quality

Published: 2021-05-05
Publisher: EAI

: http://dx.doi.org/10.4108/eai.6-3-2021.2306449