Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia

Research Article

Factors of Purchase Intention Toward Social Commerce Among Young Generation in Malaysia

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  • @INPROCEEDINGS{10.4108/eai.6-3-2021.2306398,
        author={Ang Zi En and Normala S Govindarajo and Dileep Kumar M},
        title={Factors of Purchase Intention Toward Social Commerce Among Young Generation in Malaysia },
        proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE  2021, March 6th 2021, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICLSSEE},
        year={2021},
        month={5},
        keywords={social commerce; young generation; malaysia; purchase intention; tam2},
        doi={10.4108/eai.6-3-2021.2306398}
    }
    
  • Ang Zi En
    Normala S Govindarajo
    Dileep Kumar M
    Year: 2021
    Factors of Purchase Intention Toward Social Commerce Among Young Generation in Malaysia
    ICLSSEE
    EAI
    DOI: 10.4108/eai.6-3-2021.2306398
Ang Zi En1,*, Normala S Govindarajo1, Dileep Kumar M2
  • 1: Xiamen University Malaysia, Sepang, Malaysia
  • 2: Gopal Narayan Singh University, India
*Contact email: dilaims@aol.com

Abstract

Social commerce is growing rapidly as a result of popularity of internet network. Many businesses are selling their products on social networking platforms and using the influence of social networking platforms to promote their products to all corners of the world. Besides, the development of logistics and supply chain is growth rapidly around the world. Hence, there is a business opportunity in social commerce. Self-administered questionnaire comprises of two major sections was distributed to the respondents in 7- and 5-point Likert scale. Besides, the researcher used quantitative research method and deductive research approach to conduct the whole research. For result analysis, the researcher used different techniques to analyse the findings such as descriptive analysis, reliability analysis, normality analysis, regression analysis and validity analysis. After that, the researcher found that factors such as trust, perceived usefulness, and perceived ease of use, electronic word of mouth and subjective norm will influence youth consumers’ purchase intention significantly toward social commerce in Malaysia. Lastly, this research could help Malaysia government to predict the development on this sector, help online retailers to prevent the issues and maintain the online environment in a good position and match the preference of consumers, and help social commerce industry to have a better understanding on the consumers’ purchase intention.