Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia

Research Article

The Use of Mediation to Resolve Dispute on Health Services as a Legal Protection for Nurse

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  • @INPROCEEDINGS{10.4108/eai.6-3-2021.2306383,
        author={Yulianti  Wulandari and Faisal  Satiago},
        title={The Use of Mediation to Resolve Dispute on Health Services as a Legal Protection for Nurse},
        proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE  2021, March 6th 2021, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICLSSEE},
        year={2021},
        month={5},
        keywords={mediation; dispute; legal protection},
        doi={10.4108/eai.6-3-2021.2306383}
    }
    
  • Yulianti Wulandari
    Faisal Satiago
    Year: 2021
    The Use of Mediation to Resolve Dispute on Health Services as a Legal Protection for Nurse
    ICLSSEE
    EAI
    DOI: 10.4108/eai.6-3-2021.2306383
Yulianti Wulandari1,*, Faisal Satiago1
  • 1: Doctoral of Law Program, Universitas Borobudur Jakarta
*Contact email: wulanunborr@gmail.com

Abstract

Health is a basic need of every human being and is a human right that is recognized constitutionally in the 1945 Constitution of the Republic of Indonesia. This human right in the health sector is realized through health development which is realized through the provision of health services supported by health resources, such as nurses. Nurses as health workers in carrying out their duties and professions often face disputes caused by community/patient dissatisfaction with the health services provided which leads to the realm of law. For that, we need an alternative dispute resolution to be able to resolve it. One such alternative is to use mediation to resolve disputes in health services that occur. Legal protection for nurses is crucial because a nurse has ethical obligations and professional obligations in carrying out her duties and profession. Legal provisions for the protection of nurses as health workers are contained in Law Number 36 of 2009 concerning Health, Law Number 36 of 2014 concerning Health Workers, and Law Number 38 of 2014 concerning Nursing. This study aims to determine the use of mediation to resolve disputes in health services as legal protection for nurses. This research is normative legal research. The approach used in this research is a statutory approach and a conceptual approach.