Research Article
Public Satisfaction with Information Services in Public Services
@INPROCEEDINGS{10.4108/eai.6-3-2021.2305964, author={Nila Mulia Sari and Muh. Iqbal Sultan and Tuti Bahfiarti}, title={Public Satisfaction with Information Services in Public Services}, proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICLSSEE}, year={2021}, month={5}, keywords={information services; public satisfaction; service mall; dmptsp}, doi={10.4108/eai.6-3-2021.2305964} }- Nila Mulia Sari
Muh. Iqbal Sultan
Tuti Bahfiarti
Year: 2021
Public Satisfaction with Information Services in Public Services
ICLSSEE
EAI
DOI: 10.4108/eai.6-3-2021.2305964
Abstract
Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a random sampling technique (n = 40). The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. This research's contribution is expected to be an innovation in improving public services in all government sectors.
