Proceedings of 3rd International Conference on Strategic and Global Studies, ICSGS 2019, 6-7 November 2019, Sari Pacific, Jakarta, Indonesia

Research Article

The Social Impact of Ride-Hailing Technologies: The Experience of Passengers and Drivers in Jakarta

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  • @INPROCEEDINGS{10.4108/eai.6-11-2019.2297263,
        author={Godofredo  Ramizo Jr and Chotib  Chotib},
        title={The Social Impact of Ride-Hailing Technologies: The Experience of Passengers and Drivers in Jakarta},
        proceedings={Proceedings of 3rd International Conference on Strategic and Global Studies, ICSGS 2019, 6-7 November 2019, Sari Pacific, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICSGS},
        year={2020},
        month={11},
        keywords={ride-hailing grab gojek social impact jakarta},
        doi={10.4108/eai.6-11-2019.2297263}
    }
    
  • Godofredo Ramizo Jr
    Chotib Chotib
    Year: 2020
    The Social Impact of Ride-Hailing Technologies: The Experience of Passengers and Drivers in Jakarta
    ICSGS
    EAI
    DOI: 10.4108/eai.6-11-2019.2297263
Godofredo Ramizo Jr1,*, Chotib Chotib2
  • 1: Oxford Internet Institute, University of Oxford, United Kingdom
  • 2: School of Strategic and Global Studies, Universitas Indonesia, Indonesia
*Contact email: godofredojr.ramizo@oii.ox.ac.uk

Abstract

Ride-hailing technologies such as Uber, Grab and GoJek have offered new solutions to commuters in Southeast Asia, including megacities such as Jakarta. Beyond the economic and commercial implications of these platform technologies, it is timely to empirically explore their social impacts as well. In this paper, we use triangulated qualitative methods such as interviews and direct participation to understand the impact of these technologies on the daily life of users such as drivers and passengers. We find that drivers and passengers enjoy many advantages ranging from superior functionality to improved socio-economic welfare. However, the drivers and users interact with the technology in ways that negatively affect the other. Both groups face challenges from technological issues, platform algorithms, and broader social realities. Aside from their empirical value, these findings can inform policies on how to socially integrate ride-hailing technologies in ways that best serve the social good.