Research Article
Research on the Influence of Digital Capability on Service Transformation of Manufacturing Enterprises
@INPROCEEDINGS{10.4108/eai.6-1-2023.2330331, author={Hailin Dong and Juhong Chen}, title={Research on the Influence of Digital Capability on Service Transformation of Manufacturing Enterprises}, proceedings={Proceedings of the 2nd International Conference on Big Data Economy and Digital Management, BDEDM 2023, January 6-8, 2023, Changsha, China}, publisher={EAI}, proceedings_a={BDEDM}, year={2023}, month={6}, keywords={digital capability resources flexibility coordination flexibility service transformation}, doi={10.4108/eai.6-1-2023.2330331} }- Hailin Dong
Juhong Chen
Year: 2023
Research on the Influence of Digital Capability on Service Transformation of Manufacturing Enterprises
BDEDM
EAI
DOI: 10.4108/eai.6-1-2023.2330331
Abstract
Digital capability is an important support for service transformation of manufacturing enterprises. But there is a lack of in-depth research on how to use digital capability to promote service transformation. Based on the dynamic capability theory, through the questionnaire survey of 215 manufacturing enterprises, this paper explores the internal mechanism of digital capability driving the service transformation of manufacturing enterprises by using the analytic hierarchy process and Bootstrap method. The research shows that:(1) digital capability promotes the service transformation of manufacturing enterprises, and resource flexibility and coordination flexibility play the full mediation effect;(2)More interestingly, of the effect size of different mediation paths, coordination flexibility has the strongest effect. The research conclusion not only presents a new theoretical explanation for the mixed findings on the relationship between digital capabilities and firm performance, but also provides a useful reference for the service transformation of manufacturing enterprises.