Proceedings of the 2nd International Conference of Business, Accounting and Economics, ICBAE 2020, 5 - 6 August 2020, Purwokerto, Indonesia

Research Article

The Effect Of Work Satisfaction And Work Discipline On Service Performance At Atmedika Hospital In Palopo City

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  • @INPROCEEDINGS{10.4108/eai.5-8-2020.2301163,
        author={Pratiwi  Bustami and Muhammad  Aqsa and Muchtar  Surullah},
        title={The Effect Of Work Satisfaction And Work Discipline On Service Performance At Atmedika Hospital In  Palopo City},
        proceedings={Proceedings of the 2nd International Conference of Business, Accounting and Economics, ICBAE 2020,  5 - 6 August 2020, Purwokerto, Indonesia},
        publisher={EAI},
        proceedings_a={ICBAE},
        year={2020},
        month={10},
        keywords={job satisfaction work discipline service performance},
        doi={10.4108/eai.5-8-2020.2301163}
    }
    
  • Pratiwi Bustami
    Muhammad Aqsa
    Muchtar Surullah
    Year: 2020
    The Effect Of Work Satisfaction And Work Discipline On Service Performance At Atmedika Hospital In Palopo City
    ICBAE
    EAI
    DOI: 10.4108/eai.5-8-2020.2301163
Pratiwi Bustami1,*, Muhammad Aqsa1, Muchtar Surullah1
  • 1: Postgraduate of Management, Universitas Muhammadiyah Palopo Jalan Jendral Sudirman Km. 3. Binturu Kota Palopo, 91922, Indonesia
*Contact email: pratiwilanteng@student.umpalopo.ac.id

Abstract

This study aimed to determine the effect of job satisfaction and work discipline on service performance at Atmedika Hospital in Palopo City. The research approach was a quantitative method with Statistical Package for Social Science (SPSS) 21 software assistants and the number of respondents in this study was 68 people. The sampling technique was probability sampling with primary data types in the form of questionnairesr. The results showed that job satisfaction and work discipline had a significant influence on service performance at Atmedika Hospital in Palopo City. Thus in improving service performance can be done by increasing employee job satisfaction and increasing work discipline.