Research Article
Community Satisfaction on The Performance of Public Services in Lampung Tengah
@INPROCEEDINGS{10.4108/eai.5-8-2019.2308555, author={Dedy Hermawan and Robi Cahyadi Kurniawan and Rudi Wijaya and Chaidir Ali}, title={Community Satisfaction on The Performance of Public Services in Lampung Tengah}, proceedings={Proceedings of the 2nd International Conference on Fundamental Rights, I-COFFEES 2019, 5-6 August 2019, Bandar Lampung, Lampung, Indonesia}, publisher={EAI}, proceedings_a={I-COFFEES}, year={2021}, month={6}, keywords={public service; community satisfaction; lampung tengah district}, doi={10.4108/eai.5-8-2019.2308555} }- Dedy Hermawan
Robi Cahyadi Kurniawan
Rudi Wijaya
Chaidir Ali
Year: 2021
Community Satisfaction on The Performance of Public Services in Lampung Tengah
I-COFFEES
EAI
DOI: 10.4108/eai.5-8-2019.2308555
Abstract
Public service in Indonesia is still a big homework in order to realize excellent and optimal service. The standard of public service for the bureaucracy, especially in the regions is still limited to slogans without implementation in the performance area. Research on community satisfaction with the performance of public services in Lampung Tengah district was conducted in September-November 2018, involving 384 respondents using quantitative methods through surveys. The results of the study show that education and health services that are basic services and compulsory local governments are still in an unfavorable dimension or range. Need to improve on a large scale so that public services in Lampung Tengah Regency can meet good standards.
