Proceedings of the 2nd International Conference on Fundamental Rights, I-COFFEES 2019, 5-6 August 2019, Bandar Lampung, Lampung, Indonesia

Research Article

Community Satisfaction on The Performance of Public Services in Lampung Tengah

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  • @INPROCEEDINGS{10.4108/eai.5-8-2019.2308555,
        author={Dedy  Hermawan and Robi Cahyadi Kurniawan and Rudi  Wijaya and Chaidir  Ali},
        title={Community Satisfaction on The Performance of Public Services in Lampung Tengah},
        proceedings={Proceedings of the 2nd International Conference on Fundamental Rights,  I-COFFEES 2019, 5-6 August 2019, Bandar Lampung, Lampung, Indonesia},
        publisher={EAI},
        proceedings_a={I-COFFEES},
        year={2021},
        month={6},
        keywords={public service; community satisfaction; lampung tengah district},
        doi={10.4108/eai.5-8-2019.2308555}
    }
    
  • Dedy Hermawan
    Robi Cahyadi Kurniawan
    Rudi Wijaya
    Chaidir Ali
    Year: 2021
    Community Satisfaction on The Performance of Public Services in Lampung Tengah
    I-COFFEES
    EAI
    DOI: 10.4108/eai.5-8-2019.2308555
Dedy Hermawan1,*, Robi Cahyadi Kurniawan2, Rudi Wijaya2, Chaidir Ali1
  • 1: FISIP University of Lampung
  • 2: FH University of Lampung
*Contact email: dedy.hermawan@fisip.unila.ac.id

Abstract

Public service in Indonesia is still a big homework in order to realize excellent and optimal service. The standard of public service for the bureaucracy, especially in the regions is still limited to slogans without implementation in the performance area. Research on community satisfaction with the performance of public services in Lampung Tengah district was conducted in September-November 2018, involving 384 respondents using quantitative methods through surveys. The results of the study show that education and health services that are basic services and compulsory local governments are still in an unfavorable dimension or range. Need to improve on a large scale so that public services in Lampung Tengah Regency can meet good standards.