Profiting the idleness in single server system with orbit-queue

Tuan Phung-Duc; Amar Aissani

11th EAI International Conference on Performance Evaluation Methodologies and Tools

Research Article

Profiting the idleness in single server system with orbit-queue

Cite: BibTeX Plain Text

@INPROCEEDINGS{10.4108/eai.5-12-2017.2274714,
    author={Tuan  Phung-Duc and Amar  Aissani},
    title={Profiting the idleness in single server system with orbit-queue},
    proceedings={11th EAI International Conference on Performance Evaluation Methodologies and Tools},
    publisher={ACM},
    proceedings_a={VALUETOOLS},
    year={2018},
    month={8},
    keywords={ticket-queue call center service systems},
    doi={10.4108/eai.5-12-2017.2274714}
}

Tuan Phung-Duc
Amar Aissani
Year: 2018
Profiting the idleness in single server system with orbit-queue
VALUETOOLS
ACM
DOI: 10.4108/eai.5-12-2017.2274714

Tuan Phung-Duc¹^,*, Amar Aissani²

1: University of Tsukuba
2: University of Science and Technology Houari Boumediene (USTHB)

*Contact email: tuan@sk.tsukuba.ac.jp

Abstract

How Profitable is the period of idleness of a server in a network? Queueing theory aims to answer to such a question amongst others. We restrict ourself to the problem of profitability of idleness of the server from the point of view of two-way communication in call centers in relation with retrial queueing models. This problem has been investigated with the pure Markovian setting in both cases of linear and constant retrial policies. The present work aims to extend the Markovian model to the non-Markovian one's for constant retrial policy in the case of general service times probability distributions.

Keywords: ticket-queue call center service systems

Published: 2018-08-10
Publisher: ACM

: http://dx.doi.org/10.4108/eai.5-12-2017.2274714