Revisiting The Research on Crisis Communication and Media Use During The Time of Crisis

This study aims at revisiting the research on crisis communication and media use during the time of crisis by employing a systematic review on the selected peer-reviewed journals articles published from 2015-2020 by reputable publishers which include Taylor & Francis, Routledge- Taylor & Francis group, John Wiley & Sons Ltd, SAGE, and Elsevier. The articles (n = 95) were carefully analyzed to examine the research trends on the topics, geographical spread of the scholars, type of crisis under investigation, research method and design, media channel under investigation, media users, and communicating organization. The findings indicate that the research on crisis communication and media usage viewed from the journal articles published from 2015-2020 remains fluctuative where the highest number of research was in 2016 and 2019; the geographical distribution of the research scholars is dominated from Europe while America, and Asia come next; the crisis under investigation includes managerial misconduct crisis, natural crises, public health crises, accidents, multi crisis, terrorism, and riot; most research during the study time range employed a qualitative method and non-experimental design; single media channel and multiple media channel were the type of media under examination; the media users which were examined consist of citizens/customers/stakeholders, crisis managing organization, and mixed of both.