Research Article
The Use of Internet and Social Media : Study on Tax Information Seeking Behavior Among Indonesian Taxpayers During COVID-19 Pandemic
@INPROCEEDINGS{10.4108/eai.4-8-2020.2302434, author={S M I Setyawati and A N Rahmanto and I A Satyawan}, title={The Use of Internet and Social Media : Study on Tax Information Seeking Behavior Among Indonesian Taxpayers During COVID-19 Pandemic}, proceedings={The Proceedings of the 4th International Conference of Social Science and Education, ICSSED 2020, August 4-5 2020, Yogyakarta, Indonesia}, publisher={EAI}, proceedings_a={ICSSED}, year={2020}, month={11}, keywords={tax information seeking internet social media taxpayers}, doi={10.4108/eai.4-8-2020.2302434} }- S M I Setyawati
A N Rahmanto
I A Satyawan
Year: 2020
The Use of Internet and Social Media : Study on Tax Information Seeking Behavior Among Indonesian Taxpayers During COVID-19 Pandemic
ICSSED
EAI
DOI: 10.4108/eai.4-8-2020.2302434
Abstract
This study aims to investigate the use of the internet and social media for tax information seeking among Indonesian Taxpayers in Indonesia during the COVID-19 pandemic. This research was conducted with a quantitative approach by using the survey method. A total of 202 Taxpayers participated in our survey, and we found that 196 respondents (97%) accessed Google, 176 respondents (87,1%) accessed Pajak.go.id and 99 respondents (49%) accessed Youtube for seeking the tax information. Google appears to be the more appropriate and familiar search engine for the participants. Pajak.go.id was rated more appropriate because it is the official government tax website. Youtube was dominant because it is rated as more informative. Considering the pattern of Taxpayers behavior in seeking tax information, tax information providers could provide tax information on the appropriate channel to answer the taxpayer's needs for information.
