Research Article
Settlement of Fictitious Ordering Cases Made by Users of Information Technology-Based Application Services on Online Transportation
@INPROCEEDINGS{10.4108/eai.4-11-2022.2329652, author={Adiel Mischa Kristianto and Rinitami Njatrijani and Suradi Suradi}, title={Settlement of Fictitious Ordering Cases Made by Users of Information Technology-Based Application Services on Online Transportation}, proceedings={Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia}, publisher={EAI}, proceedings_a={ICOSTELM}, year={2023}, month={9}, keywords={online transportation fake orders defaults compensation}, doi={10.4108/eai.4-11-2022.2329652} }- Adiel Mischa Kristianto
Rinitami Njatrijani
Suradi Suradi
Year: 2023
Settlement of Fictitious Ordering Cases Made by Users of Information Technology-Based Application Services on Online Transportation
ICOSTELM
EAI
DOI: 10.4108/eai.4-11-2022.2329652
Abstract
Online transportation is facing a problem called fake orders, which causes loss for many people. This study aims to understand regulations about fake orders and the solution. The approach method used in this study is juridical-empiric with research specifications as the descriptive-analytical. The sample is determined through purposive and accidental sampling, then data collected by literature study and interviews, data is analyzed through juridically qualitative techniques. The result of the study shows that fake orders are seen as defaults and can be resolved through a court lawsuit or alternative resolution dispute. On the other hand, companies choose to compensate drivers as the most popular solution to solve the problem of fake orders.