Research Article
Land Service Transformation as an Effort to Provide Transparent and Accountable Public Services
@INPROCEEDINGS{10.4108/eai.4-11-2022.2329363, author={Mira Novana Ardani and Yusriyadi Yusriyadi and Ana Silviana}, title={Land Service Transformation as an Effort to Provide Transparent and Accountable Public Services}, proceedings={Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia}, publisher={EAI}, proceedings_a={ICOSTELM}, year={2023}, month={9}, keywords={transformation land services transparency accountability}, doi={10.4108/eai.4-11-2022.2329363} }- Mira Novana Ardani
Yusriyadi Yusriyadi
Ana Silviana
Year: 2023
Land Service Transformation as an Effort to Provide Transparent and Accountable Public Services
ICOSTELM
EAI
DOI: 10.4108/eai.4-11-2022.2329363
Abstract
The land sector is undergoing tremendous change. In terms of the services offered to the general public, one of them is the revolution that is currently taking place in the land sector. One of the responsibilities that the government has to its citizens is public service, which enables accurate communication of information regarding matters particularly related to the government.This study employed normative legal research methods. Land applications and electronic services are two possible ways that the government, in this case the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency, is transforming land services. The electronic land service, which includes the chosen service mechanism, the applicant's obligations, application requirements, fees, payment mechanisms, and the outcomes, shows the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency's efforts to provide transparent and accountable public services. Services are provided, plus a statement of whether the application is accepted or rejected.