Legal Protection for Users of Wype Premium Shoe Laundry Services Who Have Any Losses Due to Negligence of Business Activities

The rise of shoe and bag washing services in Indonesia is increasing as well as market competition which makes business actors flock to offer shoe and bag washing services with various services attractive to consumers. In many cases, in these business activities, business actors sometimes make mistakes that harm consumers. Therefore, the guarantee of consumer protection must be sufficient, considering that consumers as service users should be protected . Consumers have a greater risk than business actors. In other words, consumer rights are very vulnerable due to the weak bargaining position of consumers. This study analyzes the legal protection for users of Wype Premium Shoe Laundry services. The results show that the responsibility of the business actor is to provide compensation in the form of money in the amount of the price of the defective goods as a result of what was done by the business actor; in this case, the compensation given by the business actor is in accordance with the provisions of Article 19 paragraph (2) of Law No. 8 of 1999 concerning Consumer Protection and uses a standard clause in the form of a memorandum of payment. The form of liability and compensation provided by Wype Premium Shoe Laundry is carried out on the provisions made by the Wype Shoe Premium Laundry business actors themselves and besides that they also continue to pay attention to the provisions of Law on Consumer Protection.