Proceedings of the First International Conference on Economics, Business and Social Humanities, ICONEBS 2020, November 4-5, 2020, Madiun, Indonesia

Research Article

Improving the ability of the students in providing excellent service by using learning video based on character education

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  • @INPROCEEDINGS{10.4108/eai.4-11-2020.2304561,
        author={Eva Mirza Syafitri and Hifzhan Frima Thousani and Imam Basuki and Netty Lisdiantini and Tri Lestariningsih and Aminudin Azis},
        title={Improving the ability of the students in providing excellent service by using learning video based on character education},
        proceedings={Proceedings of the First International Conference on Economics, Business and Social Humanities, ICONEBS 2020, November 4-5, 2020, Madiun, Indonesia},
        publisher={EAI},
        proceedings_a={ICONEBS},
        year={2021},
        month={2},
        keywords={character education excellent service course learning with videos effectiveness of video media},
        doi={10.4108/eai.4-11-2020.2304561}
    }
    
  • Eva Mirza Syafitri
    Hifzhan Frima Thousani
    Imam Basuki
    Netty Lisdiantini
    Tri Lestariningsih
    Aminudin Azis
    Year: 2021
    Improving the ability of the students in providing excellent service by using learning video based on character education
    ICONEBS
    EAI
    DOI: 10.4108/eai.4-11-2020.2304561
Eva Mirza Syafitri1,*, Hifzhan Frima Thousani1, Imam Basuki1, Netty Lisdiantini1, Tri Lestariningsih1, Aminudin Azis1
  • 1: State Polytechnic Of Madiun, Madiun
*Contact email: evamirzas@pnm.ac.id

Abstract

Character education in the excellent service course is very important because in the prime service course students must be able to provide the best service. Students belong to the category mature so that the character has been formed. Character education for the adult level is only limited to strengthening and raising awareness in oneself. Based on my previous research, in 2019 character education based on local wisdom has been able to improve student service abilities, but with conventional delivery, students are a bit difficult to understand the Javanese philosophy being taught. Based on this, learning media such as instructional videos are needed, so this research aims to facilitate students in the character education process based on local wisdom. The object of this research is students of the Madiun State Polytechnic of Business Administration who are currently taking excellent service courses. This research method is a quasi-experimental form of "Non Equivalent Control Group Design". Where the researchers took one experimental class and one control class. This study used a non-parametric analysis with the chi square method and the contingency coefficient of SPSS.21 assistance on the crosstab menu. The results of this study indicate that the use of audio-visual learning models has an effect on improving the ability to serve students. The magnitude of the influence of the use of the audiovisual learning model on improving the ability to serve students is 43.3%