Proceedings of the 3rd International Conference on Innovation in Education, Science and Culture, ICIESC 2021, 31 August 2021, Medan, North Sumatera Province, Indonesia

Research Article

Customer Satisfaction on Online Shopping at Covid-19 Pandemic in Medan

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  • @INPROCEEDINGS{10.4108/eai.31-8-2021.2313760,
        author={Sahala  Siallagan},
        title={Customer Satisfaction on Online Shopping at Covid-19 Pandemic in Medan},
        proceedings={Proceedings of the 3rd International Conference on Innovation in Education, Science and Culture, ICIESC 2021, 31 August 2021, Medan, North Sumatera Province, Indonesia},
        publisher={EAI},
        proceedings_a={ICIESC},
        year={2021},
        month={11},
        keywords={customer satisfaction online shopping covid-19},
        doi={10.4108/eai.31-8-2021.2313760}
    }
    
  • Sahala Siallagan
    Year: 2021
    Customer Satisfaction on Online Shopping at Covid-19 Pandemic in Medan
    ICIESC
    EAI
    DOI: 10.4108/eai.31-8-2021.2313760
Sahala Siallagan1,*
  • 1: Mechanical Engineering Education Department, Faculty of Engineering, Universitas Negeri Medan Jl. Willem Iskandar, Pasar V, Medan, Indonesia
*Contact email: sahalaall@unimed.ac.id

Abstract

The Corona-19 Pandemic, greatly affected the socio-economic of the community by restrictions on daily activities. Restrictions, such as social distancing, physical distancing makes the economic situation more difficult. This situation has resulted in a reduction of workforce and even layoffs in many sectors. Due to the daily needs, many people have to do trading by relying on information technology (IT), namely trading online.This study aims to describe the customer satisfaction on online shopping during the Corona-19 Pandemic. Doubtedly many online sellers have sprung up by perforce due to increasingly difficult economic conditions, which are believed to have neither managerial capabilities nor satisfactory service.The population of this study is the students at the universities in Medan. Judgment sampling was used in this research. The type of research is a qualitative descriptive study to describe. The results of the study indicates that customer satisfaction in low category.