Information Technology Strategy in Applying and Developing Knowledge Management Systems (R & D Study to Improve the Quality of Lecturers' Performance in Higher Education)

This study aims to describe the knowledge management process carried out at the Postgraduate School (SPs) of Uninus Education in Bandung. Type of qualitative research with the design of the Development study. Postgraduate Uninus is one of the study programs in Uninus that has implemented a knowledge management system in the online helpdesk Information Technology application. This application serves to help deal with information needs around the learning process or user complaints in relation to questions, services, technical support or complaints regarding certain learning and services by utilizing the system so as to facilitate tracking of settlement actions. The method used is descriptive analysis and Analytical Hierarchy Process (AHP). By using the Knowledge Management Diagnostic (KMD) model and data analysis techniques using descriptive analysis with the Analytic Hierarchy Process (AHP), information can be obtained on how alternative Knowledge Knowledge, Knowledge Capturing, Knowledge Sharing, Knowledge Applications comparisons of IT Helpdesk applications can be obtained Knowledge results Application System. This research is expected to be able to help in determining the best strategy in giving decisions on the development of IT helpdesk applications and hoping to improve the quality of human resources, especially educators and education personnel related to improving the performance and quality of education.