Research Article
MARAM: Tool Support for Mobile App Review Management
@INPROCEEDINGS{10.4108/eai.30-11-2016.2266941, author={Claudia Iacob and Shamal Faily and Rachel Harrison}, title={MARAM: Tool Support for Mobile App Review Management}, proceedings={The 8th EAI International Conference on Mobile Computing, Applications and Services}, publisher={ACM}, proceedings_a={MOBICASE}, year={2016}, month={12}, keywords={online reviews mobile applications querying}, doi={10.4108/eai.30-11-2016.2266941} }- Claudia Iacob
Shamal Faily
Rachel Harrison
Year: 2016
MARAM: Tool Support for Mobile App Review Management
MOBICASE
ACM
DOI: 10.4108/eai.30-11-2016.2266941
Abstract
Mobile apps today have millions of user reviews available online. Such reviews cover a large broad of themes and are usually expressed in an informal language. They provide valuable information to developers, such as feature requests, bug reports, and detailed descriptions of one's interaction with the app. Due to the overwhelmingly large number of reviews apps usually get associated with, managing and making sense of reviews is difficult. In this paper, we address this problem by introducing MARAM, a tool designed to provide support for managing and integrating online reviews with other software management tools available, such as GitHub, JIRA and Bugzilla. The tool is designed to a) automatically extract app development relevant information from online reviews, b) support developers' queries on (subsets of) the user generated content available on app stores, namely online reviews, feature requests, and bugs, and c) support the management of online reviews and their integration with other software management tools available, namely GitHub, JIRA or Bugzilla.
