Research Article
E-Government Service Delivery in Selected Municipalities of Lanao del Sur, Philippines
@INPROCEEDINGS{10.4108/eai.30-10-2024.2354817, author={Ashnor C. Mascara}, title={E-Government Service Delivery in Selected Municipalities of Lanao del Sur, Philippines}, proceedings={Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia}, publisher={EAI}, proceedings_a={ICOPAG}, year={2025}, month={5}, keywords={e-governance service delivery local government transparency accountability municipalities}, doi={10.4108/eai.30-10-2024.2354817} }- Ashnor C. Mascara
Year: 2025
E-Government Service Delivery in Selected Municipalities of Lanao del Sur, Philippines
ICOPAG
EAI
DOI: 10.4108/eai.30-10-2024.2354817
Abstract
This study evaluated the service delivery in three municipalities of Lanao del Sur, Philippines, focusing on the current state of e-governance. The research aimed to identify gaps in existing governance strategies and provide recommendations for enhancing transparency, accountability, and efficiency in local government services. A descriptive research design was employed, combining quantitative methods via a cross-sectional survey and qualitative insights from a phenomenological approach. The study was conducted in Piagapo, Tamparan, and Taraka—municipalities recognized for their governance performance. Participants included key municipal officials and end-users, such as households and business owners, selected through purposive and quota sampling. Findings indicate that the e-governance in Lanao del Sur is underdeveloped, with municipal websites lacking dynamic content, citizen engagement, and transparency mechanisms. High technology costs, insufficient resources, inadequate support, and leadership resistance hinder e-governance adoption. Infrastructure development, resource allocation, and stronger institutional support are essential for advancing e-governance in the region.
