Usability Evaluation of Class Enrolment Application for University Students

Online class enrolment is a periodically routine activity for every student at University X. Some users feel that the application is quite confusing, especially in terms of the enrolment process. The purpose of this study is to measure the usability of the enrolment process in the class enrollment module. Usability testing was conducted to measure the time and errors in carrying out the “Add-Class” and “Delete-Class” scenarios, divided into four steps. A questionnaire using Nielsen attributes was also conducted to measure aspects of learnability, efficiency, memorability, errors, and pleasure. Difficulties occurred, especially when inputting courses. Some students finally gave up because they did not understand what to do next. The usability score also only showed average results, with the lowest score in the Efficiency aspect. Improvements to the application must be made, especially in the step of adding courses, to improve the positive experience of students as users.