Research Article
Unraveling the Landscape of Capacity Building in Digital Services: A Bibliometric Study
@INPROCEEDINGS{10.4108/eai.30-10-2024.2354755, author={Shofiah Nurhayati and S. Sumartono and Mochammad Rozikin and Firda Hidayati}, title={Unraveling the Landscape of Capacity Building in Digital Services: A Bibliometric Study }, proceedings={Proceedings of the 3rd International Conference on Public Administration and Governance, ICOPAG 2024, 30 October 2024, Malang, Indonesia}, publisher={EAI}, proceedings_a={ICOPAG}, year={2025}, month={5}, keywords={capacity building digital service bibliometric study}, doi={10.4108/eai.30-10-2024.2354755} }- Shofiah Nurhayati
S. Sumartono
Mochammad Rozikin
Firda Hidayati
Year: 2025
Unraveling the Landscape of Capacity Building in Digital Services: A Bibliometric Study
ICOPAG
EAI
DOI: 10.4108/eai.30-10-2024.2354755
Abstract
This research aims to provide a comprehensive overview of the current state of knowledge regarding capacity building for digital services by identifying key themes, trends, geographic disparities, and gaps in addressing social and ethical implications, this research will serve as a valuable resource for policymakers, practitioners, and researchers. This research utilized an extensive dataset sourced from the Scopus scientific database. It examined 126 articles published between 1981 and 2025 (inpress), employing bibliometric meta-analysis through R-Bibliometrix and VOSviewer, an open-source program for bibliometric analysis. The primary finding indicates a rising trend in the number of publications and citations, impact factors, author-country networks, as well as the emergence related thematic clusters. The result of study can becomes provide a valuable foundation for future research, policy development, and practical interventions aimed of organizations and governments at strengthening digital service delivery global.
