Analysis of the Divorce Service System in Malang City Religious Courts: A Comprehensive Study on the Process, Cost, Time, Additional Services, and User Perception

This study evaluates the divorce service system at the Malang City Religious Court in response to high divorce rates and case management challenges. The research assesses system effectiveness, focusing on registration, costs, processing times, additional services, and user feedback. Using a descriptive qualitative approach, data was collected through documentation, observation, triangulation, and structured interviews with divorce petitioners, court officials, and staff. Analysis followed the Miles and Huberman model, ensuring data validity through triangulation. Findings indicate that the system functions effectively with clear registration and generally efficient service, although improvements are needed in handling times, service consistency, and quality distribution. The study emphasizes the importance of continuous quality improvement and periodic evaluations, considering diverse community needs such as economic status and technological access. While offering valuable insights into the system’s operation, the study’s limitations include generalizability and scope, suggesting further research for a more comprehensive understanding.