Research Article
The Relationship of Tourism Involvement and Servant Leadership on Organizational Citizenship Behavior in Service Industries: the Mediating Effect of Organizational Commitment
@INPROCEEDINGS{10.4108/eai.3-8-2021.2315093, author={Netania Emilisa and Egabetha Amirah Yudhaputri and Kristina Febriani}, title={The Relationship of Tourism Involvement and Servant Leadership on Organizational Citizenship Behavior in Service Industries: the Mediating Effect of Organizational Commitment}, proceedings={Proceedings of the First Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2021, August 3, 2021, Malang, Indonesia}, publisher={EAI}, proceedings_a={LEPALISSHE}, year={2022}, month={1}, keywords={tourism involvement; servant leadership; organizational commitment; organizational citizenship behaviour}, doi={10.4108/eai.3-8-2021.2315093} }- Netania Emilisa
Egabetha Amirah Yudhaputri
Kristina Febriani
Year: 2022
The Relationship of Tourism Involvement and Servant Leadership on Organizational Citizenship Behavior in Service Industries: the Mediating Effect of Organizational Commitment
LEPALISSHE
EAI
DOI: 10.4108/eai.3-8-2021.2315093
Abstract
The research purpose to analyze the influence of Tourism Involvement and Servant Leadership on Organizational Citizenship Behavior mediated by Organizational Commitment in some resorts which is located in Sentul City Bogor, Indonesia. The sample used in this study was 109 respondents who are employees of some resorts in Sentul City Bogor Indonesia and collected by purposive sampling. The methodology analysis is instrumental test such as validity and reliability, also hypothesis test using SEM (Structural Equation Model) analysis. The analysis suggested that supervisors and team officers can provide several tourism opportunities to employees who need to carry out tourism activities to not confound with their choices. The resorts require carrying out better service leadership so that employees can accept and be motivated to handle clients better and precisely also can maintain motivation a robust engagement to employees so that employees can know the commitment to the company. The resorts are likewise pointed out to be more transparent when making innovations in the company so as not to make protests from employees so that employees can execute their duty correctly.