Research Article
Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service
@INPROCEEDINGS{10.4108/eai.3-8-2019.2290727, author={M Siswoyo and E Susilawati}, title={Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service}, proceedings={Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia}, publisher={EAI}, proceedings_a={ICMASES}, year={2020}, month={1}, keywords={motivation employee discipline service quality}, doi={10.4108/eai.3-8-2019.2290727} }- M Siswoyo
E Susilawati
Year: 2020
Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service
ICMASES
EAI
DOI: 10.4108/eai.3-8-2019.2290727
Abstract
To improve the motivation of employees to work, it needs to give the reward objectively, such as giving a reward for the best employees. This reward can be increasing the incentive, bonus, praise, or the best employee achievement. The leader needs to improve a personal approach to the employee to accommodate the aspirations’ or complaints’ of the employees related to their job. Giving employees attention is a kind of motivation for them. So they are motivated to work. To improve employee discipline, it needs to implement a fair punishment system for those who are undisciplined in the work through persuasive approach. It is hoped that it can raise their self-awareness to work with discipline. That mecanism concept can lead to improving the quality of service to society.
